Returns can be made within 15 working days from the day you receive the products purchased on rodasoleil.com by sending an email to: email@example.com
It is understood that, in accordance with the provisions of article 67 of the Consumer Code, the substantial integrity of the product is an essential condition for the exercise of the right of withdrawal: therefore, used and/or deteriorated items following ordinary use will not be refunded.
Returned goods will be refunded by transferring the original payment transaction, within a few days from the date of verification of the return.
The Right of Withdrawal shall be deemed to be exercised correctly if the following conditions are also fully met:
- The products must not have been used, worn, washed or damaged;
- The identification tag must still be attached to the products with a disposable seal;
- The products must be returned in their original packaging;
- Returned products must be sent to Rodasoleil in a single shipment. Rodasoleili, in fact, reserves the right not to accept items of the same order, returned and shipped at different times;
- Rodasoleil must receive the returned products within 30 working days from the date you received the products.
If the Right of Withdrawal is exercised according to the procedures and terms indicated in the previous paragraph, Rodasoleil will refund any amounts already received for the purchase of products.
Rodasoeil will refund, in addition to the sums collected for the purchase of the products, also the shipping costs for the delivery of the purchased products, only in the case in which the return of the products occurs for reasons attributable to Rodasoleil, such as in the case in which the products do not possess the essential characteristics promised, or present manufacturing defects.
In case you do not respect the terms and conditions for the exercise of the right of withdrawal, as specified, you will not be entitled to a refund of the sums already paid to Rodasoleil; however, you can get back, at your own expense, the products in the state in which they were returned to Rodasoleil. Otherwise, Rodasoleili may retain Rodasoleil will reimburse the client within 30 working days from the date of the return of the goods.
It will be up to the customer to provide Rodasoleil with the bank details (ABI CAB Current Account of the holder of the delivery note), in order to obtain the refund of the price. We will issue a refund for the returned items by reversing the original payment, therefore directly to your credit card, or through PayPal (depending on how you paid for the order). In this regard, we remind you that the time taken to credit your credit card does not depend on us, but on the contract you have entered into with the credit card company.
We invite you to pay the utmost attention when selecting the colour of the product on sale. Please remember that the items must be returned intact and in the same condition in which they were received, with the original packaging and tags indicating the bar code and any other material that is part of the package.
Transport costs for the original shipment of the order will not be reimbursed.